RAYON QIU LLC (hereinafter referred to as “we”) is committed to providing customers with high-quality service and a satisfactory shopping experience. This Return Policy explains the return conditions, process, and related precautions. Please read it carefully before purchasing.
- Return Conditions
Items must be in their original condition, including unused, unwashed, undamaged, and fully packaged.
Items returned for personal reasons must be returned within 30 days of receipt.
For returns due to quality issues, wrong shipments, or damage, we will cover shipping costs and provide a full refund or exchange.
- Return Procedure
Please contact us by email or phone to submit a return request, stating the reason for the return and order information.
Once your return is confirmed, please return the item according to the instructions.
Once we receive the returned item and confirm that it meets the return conditions, we will process the refund or exchange within 5 business days.
- Refund Method
The refund will be credited to your account using the original payment method.
Due to different processing times of banks or third-party payment platforms, the actual arrival time may vary.
- Special Notes
We reserve the right to reject return requests for products that do not meet the return conditions.
Shipping costs incurred due to personal reasons are the responsibility of the customer, unless the reason is due to product quality issues or wrong shipment.
- Contact Us
If you have any questions about returns, please contact us through the following methods:
Email: [email protected]
Tel: +1 (857) 688-2926